1.  Acquire skills and knowledge of office procedures and equipment.
2.  Utilize human relation skills, time management principles, cost-effective techniques, and decision-making skills.
3.  Develop personal characteristics, work attitudes, and communication skills essential for success on the job.
4.  Understand the interrelatedness of office systems, their procedures, equipment, and workers.

The Office Assistant will complete competencies in the following units:  Telephone Skills, Receptionist Skills, Money Management, Alphabetic and/or Numeric Filing, Mail Procedures, and Document Processing.

BST II - The Office Specialist job title is designed to prepare students for advanced office employment opportunities in today's rapidly changing business environment.  These changes in today's office have created a demand for office workers with a broader variety of skills, and awareness of the inter-relatedness of office functions, and a knowledge of new procedures and terminology.  Students will:

1.  Build upon skills acquired as an Office Assistant.
2.  Utilize and apply advanced telephone skills.
3.  Apply receptionist skill and knowledge.
4.  Develop money management techniques.
5.  Apply money management techniques.
6.  Implement alphabetic and/or numeric filing systems and utilize a variety of mail procedures.
7.  Apply document processing procedures.

The Office Specialist will complete competencies in the following units:  Note Taking and Transcription, Document Processing, Records Management, and Electronic Mail Concepts.

BST III - The Information Processing Specialist job title is designed to provide students with the advanced technical skills required of management support personnel in today's business/office environment.  To be successful and productive, employees in today's business world must not only possess higher level technical/application skills, they must also be capable of the higher level thinking skills required in the design and creation of documents and procedures.  In addition to mastering the competencies required in the the Office Assistant and the Office Specialist job titles, students will:

1.  Apply document creation skills involving database and spreadsheet applications.
2.  Develop decision-making skills in the area of office procedures.
3.  Apply decision-making skills in record management.

The Information Processing Specialist will complete competencies in the following areas:  Document Processing, Office Procedures, and Records Management.